Frequently Asked Questions


Where do you ship?
We ship worldwide! We have FREE shipping to anywhere in the United States on all orders! Shipping anywhere else is on a country by country basis and the appropriate amount will be reflected upon checkout.


How long does it take to receive my package?
Typically in the US it will take between 2 and 5 days to receive your package. This heavily depends on where you are located and if a post office processing facility it close by.
Orders to Canada typically take between 3 and 10 days. This duration is heavily dependent on customs processing times.



How long will the body brick or gel last?
On average our body bricks last between 3 and 4 weeks with normal usage, although remember this heavily depends how many showers you have per week, how much you lather, and how you store the bar. Our shower gels are designed to last 4 weeks, although similar to the bars this heavily depends shower frequency and amount of gel used for each shower.


What’s the best way to store the body brick in the shower?
Once you have used the body brick, the best way to store and increase the longevity of it is to allow it to completely air out in a dry setting. We highly recommend our hand cut wooden soap blocks as they provide lots of aeration for the bars to dry. Regardless, be sure not to keep your bar in an area of the shower that is consistently wet, this will lead to premature bar deterioration.


How do I get more lather from my body brick?
We recommend rubbing the body brick directly on your body and then once you rest the soap on your handcrafted wooden soap dish re-lather your body. You should get a strong scent from the soap already applied from your body as well as more lather! Win-win.


Do you test your product on animals?
Absolutely not! We care about animals and do not support animal testing, we want to keep the bears and moose out in the wild, not locked up in laboratories.


Can I use the soap on my face and hair?
Yes. We don’t advertise our body bricks or gels to be used on your face or hair, they are more than safe to do so. Although look out for our shampoo and conditioners coming soon!



What methods of payment do you accept?
We accept the most commonly used payment platforms including Visa, MasterCard, American Express, Discover, and PayPal.


How secure is your checkout process?
Our checkout process is as secure as logging into your bank account or purchasing on any major retailer platform such as Amazon. We utilize a 128 bit encryption on our SSL certificate and are PCI DSS compliant. We are assure you there is nothing to worry about on this front.


How do I apply a discount code?
If you have received a discount code simply apply it at checkout. There is a box just above the cart total where you can insert the code and hit apply. You will instantly see the discount applied to your cart.


What is your refund policy?
Visit our Refunds page for a full understanding of our refund policy.



Can I cancel or pause my subscription?
Yes, although we are sad to see you go! Reach out to us at hello@kentandbond.com; we would love to get your feedback and correct any issues you have. To cancel or pause your subscription login to your account and click the “My Subscriptions” tab.